Home user - Support Plans

Quick and easy support for your home computer and personal IT needs.

Premium Family Support

£29.99 / pcm Up to 5 computers inclusive as standard.

20% discount on fixed price support services

FREE security Software for Windows PCs

FREE UNLIMITED online back-up storage

Remote and telephone support


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Plus Family Support

£19.99 / pcm Up to 5 computers inclusive as standard.

10% discount on fixed price support services

FREE 500GB online back-up. That’s enough space for 200,000 photos, 100,000 music tracks, 800 videos and 40,000 documents!

Remote and telephone support



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Premium Support

£14.99 / pcm Up to 2 computers, included as standard.

20% discount on fixed price support services

FREE security Software for Windows PCs

FREE UNLIMITED online back-up storage

Remote and telephone suppo
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Plus Support

£9.99 / pcm Up to 2 computers included as standard.

10% discount on fixed price support services

Remote and telephone support








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Home user Support Plan

With home offices, kids’ computers and laptops, many family homes have more than one computer, so with our family support plans you get all the benefits of our regular home support plans but for up to five computers. If that’s not enough you can even add support for more computers whenever you want.

With our Premium Support Plan you get all the benefits of our Plus Support Plan and loads more besides, including unlimited back-up space and free Antivirus software for Windows PCs. You can rest assured that your computer is constantly protected from nasties such as viruses and spyware.

  1. Plus Support

    £9.99 Up to 2 computers included as standard, you can add up to 4.

    • 10% discount on fixed price support services
    • Remote and telephone support

    Sign up »

  2. Premium Support

    £14.99 Up to 2 computers, included as standard, you can add up to 4.

    • 20% off fixed price support services
    • FREE security Software for Windows PCs
    • FREE UNLIMITED online back-up storage
    • Remote, in-store and telephone support

    Sign up »

  3. Plus Family Support

    £19.99 Up to 5 computers inclusive as standard, you can add up to 10.

    • 10% discount on fixed price support services
    • FREE 500GB online back-up. That’s enough space for 200,000 photos, 100,000 music tracks, 800 videos and 40,000 documents!
    • Remote, in-store and telephone support

    Sign up »

  4. Premium Family Support

    £29.99 Up to 5 computers inclusive as standard, you can add up to 10.

    • 20% off fixed price support services
    • FREE security Software for Windows PCs
    • FREE UNLIMITED online back-up storage
    • Remote, in-store and telephone support

    Sign up »

    Key benefits of your subscription (All)

    Support wherever you are

    We can help you over the phone or remotely online* And we also offer a collection and delivery service.

    Cover for 2 computers built-in

    With every Plus or Premium plan you are automatically covered for up to 2 computers as standard — You can add another computer to your subscription at any time, or upgrade to our Family plans if you need cover for 5 computers or more.

    FREE online backup

    Securely backup all your important documents, photos and music. Our easy to use software backs up files automatically in the background. Plus Plan members get a huge 500Gb of storage space, with the option to upgrade to unlimited if you need it. Find out more about online backup»

    10% discount on all hardware & software

    All plan members get 15% discount on hardware and software purchased either online at Infortech Buyer or in-store. You can have your goods delivered to your home, or you can collect in-store at a convenient time. We can even help you set them up free of charge!

    20% discount for At Home support visits*

    All Plan members get 20% off At Home support visits. For a low fixed fee of £69.99 we can help you with things like broadband set-up, troubleshoot your network, and computer configuration.

    Find out more about At-Home services »

    Additional Benefits (Premium Plan only)

    As well as all the great benefits of our Plus Plan, Premium Plan members get all of these extra bells and whistles too!

    Free Security software

    As a Premium plan member you get the additional peace of mind of knowing that you are fully protected by our FREE to download security software suite.

    FREE unlimited online backup

    Premium plan members get all the features of Plus online backup but without the storage limit! The world’s your oyster — upload as much as you want from as many computers as you want and never pay a penny more!

    Priority VIP Service

    All plan members get priority treatment over non-members. But as a Premium Plan member you go straight to the top of the queue! As one of our VIP customers, you’ll get faster turnaround on all repairs, priority booking for At Home visits and priority service online and over the phone.

    * At the moment we cover Taunton and Exeter and along the M5 corridor. We’ll be extending our coverage over time.

    Why choose Infortech?

    We’ve made it as easy as possible for you to get help.

    • Support is available for both Mac and PC users
    • We provide services to prevent as well as solve computer problems
    • Support is available remotely, over the phone, in–store or at your home